Network Chico - Remote Data Backups Service
  
Remote Data Backup Service Brochure · Slideshow · Contact · Support · Partners · Clients
Why Back Up
Offsite?		 Backup Plans & Pricing Software
Features		 Backup
Data Security		 Corporate
Information
Customer Support
Make a Payment
Upgrade/Downgrade
Reinstall My Account
Contact Support
Account Control Panel
Cancel My Account
Remote File Access
Click above to log in & access your files securely. Get Java »


Our technical support staff is available 24/7 to help you protect your data.

Technical & Customer Support

Knowledge Base
Knowledge
Base		   Screenshot Instructions
Screenshot
Instructions		  
Contact
Support
Restart Problems? Reboot.
A simple 1st-step fix.		 Which Version?

Which version
am I using?
 
Support Resources
User Guide · 7x · Mac
8x Instructions · 7x · Mac
Data Transmission Rates
Files to Back Up
Exchange-SQL Backup
Related Links
Client Resources
Data Protection Tips

Which version am I using?

Thumbnail images below show the software and System Tray icons for our 7x, 8x and Mac versions. You can also see the version in the software menu under Help / About.

RDB 7x Version

RDB 7x Version
    

RDB 8x Version

RDB 8x Version
    

RDB for Mac

RDB for Mac

Can't Connect?

Set your Firewall (McAfee, Norton, Symantec, TrendMicro, etc.)
to always allow "AgentService" to connect. INSTRUCTIONS »

Frequenty-Asked Questions

Setup & Backup

  1. What files can or should I back up?
  2. How long should my backups take? Are they incremental?
  3. When do backups run? Can I change the schedule?
  4. Can I run a backup and have it shut down my computer when it's done?
  5. How much data am I currently backing up?
  6. Can I trust Remote Data Backups with my data?

Billing & Account Management

  1. How do I make a payment? How can I get a receipt?
  2. How do I change my back up plan?
  3. How can I find my account number and Password / Encryption Key?
  4. How can I change my account info (email, name, phone number, etc.)?
  5. How do I reinstall the software or transfer it to another computer?

Troubleshooting

  1. How do I know if the backups are working correctly?
  2. Some files were not backed up. What should I do? (7x open file warning)
  3. A scheduled backup did not occur or complete. What should I do?
  4. Is my firewall blocking the connection?
  5. Do I need Java? How do I check and update Java?
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