Backup Email Alerts

Automated online backups are the perfect "set it and forget it solution"... almost.

A few factors can cause automated backups to stop:

• Firewall changes that block RDB's connection;
• You exceed your data size capacity;
• Your Internet connection goes down;
• Your computer was turned off when backups were scheduled to run, etc.;

If your scheduled backup fails, Remote Data Backups stays open with an error message on the program's home screen.

But if you run our backup service on a server or other computer that doesn't have a user in front of it daily, or your user ignores the warning screen, it's important to be notified.

That's why we send you an email alert if your account does not connect to our data centers for a number of days; by default, it's 10, but you can easily change the duration from 3 to 999 days. (Just use the "click here" link on the software home screen.)

Time permitting, we also call clients who have not backed up for some time and help troubleshoot your problems. Our support staff is also available to help through our toll-free line, 24/7.

Tip: Can you can set rules in your email program (ie Outlook)? If so, send emails from Remote Data Backups to a separate RDB folder to keep them organized and out of your Spam folder.